Shipping & Returns
Our shipping & return policy is strictly enforced!!!
(Please be aware Due to COVID-19 shipping delay may occur)
Once you place your order and your order is received please allow the following time frames for PROCESSING and SHIPPING:
At least 5-7 Business Days - Order Processing
At least 2-3 Business Days - Shipping
At least 2-3 Business Days - Shipping
Shipping method chosen at check out starts after processing/shipping time frame.
Pickup Orders :
Ready to Ship/ Pickup items are available for SAME DAY pickup for orders placed before 9:30am CT / 10:30am ET.
HAIR ORDERS : Please allow 1-2 business days AFTER processing (5-7 business days) to receive a Email or TEXT on when your order is ready for Pickup.
SHOP RICHESS ITEMS: Same Day Pickup is available for orders placed before 9:30am CT / 10:30am ET.
All Orders not placed before SAME DAY pickup time will be available next day.
All Orders not placed before SAME DAY pickup time will be available next day.
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There are No Refunds or Exchanges on any hair related products.
Once your order is handed to the carrier we are not responsible for any lost or stolen packages. All packages are the responsibility of the carrier and a claim must be filed if there are any issues.
For any additional question or concerns please feel free to Contact Us.